1.  What are The Benefits of my WorldeGoldeExchanger Account?
Your WorldeGoldeExchanger account Membership allows you to purchase, convert and sell your Digital Currency:  AlterGold, E-gold, E-bullion, Liberty Reserve and  We are the vehicle you use to exchange all your digital currencies, we do not store your funds nor do you have an account with us, we transfer Digital currencies to your Digital currencies accounts after you place an order via the members area of the web site.

2.  What Are Your Fees?
Generally we charge a fee starting from between 3% To 5%. So, for example, if you send us $1,030, you will get $1,000 worth of Digital currencies. A minimum fee applies and depends on the currency you are sending.

4.  How do I buy Digital Currencies ( E-gold, E-bullion, Liberty Reserve) ? (International)
It is easy to fund your Digital  currencies account, all you need to do is join up as a member on our website, login into your members area and then you can use the 'BUY' order form.  International bank wires are available to send from every bank in the world and cost about $25 - $55. We accept bank wires from ANY bank in Most countries. Our charges start from 4% or US$25 (whichever is the greatest amount). When you submit an order we send you our payment details. You can only send cleared funds to a WorldEGoldExchanger bank account (i.e. we do not accept bank drafts or cheques or credit cards). Work out how much to send us by using the fee chart and currency calculator. When we receive the money we send the Digital currency purchased to your digital currency account.

5.  How do I purchase Digital Gold & Silver using a Credit Card?
At the moment, you cannot use Credit Cards. We only accept Purchases by wire transfers, Western Union Transfer and Moneygram transfers or Atm Wallet Funding. There is a huge amount of fraud in the industry related to e-currency so we have to be very strict when dealing with credit cards.

6.  How to I transfer Digital Currencies back to cash?
To get Digital currencies transferred to cash is easy, all you need to do is sell it to us. Initially you must do is request a withdrawal via bank wire section of the Members Area. Fill out the order form in the Sell section on the website and send us your currencies . We in turn send the value to your bank account. There maybe fees, commissions and special offers regarding this service, depending on the amount and the particular Digital currencies you are selling, so please check the Sell page for details.

MAXIMUM Sell Amount is USD$30,000.00 or equivalent. If you want to sell more to us please send a support request for approval.

Bank fees, if applicable, will be deducted when the order is processed. Please allow for this when calculating your final total as the bank fee will not be displayed on the order.

Can I make transactions with Worldegoldexchanger from any country, from any bank?
Yes, we can both send and receive money globally, to and from every bank that accepts and can send international bank wires.

Can I fund my e-currency account using other means of payment than bank wire transfers - credit card, cash, Paypal, Western Union, Moneybookers, StormPay etc.?
No. We accept only bank wire transfers, Western Unions and Moneygram transfers.

6.  How to I convert or exchange one currencies to another Digital Currency?
To get Digital Gold or Silver transferred/exchanged/converted into another Digital currencies is easy. Please go to the Convert section of the web site in the Members Area and fill out the form. You need to send us the Digital currencies your are converting to the currencies account number that you are given when you submit the order form. When we receive the Digital currencies , we will complete the order. 

8.  Is gold the only metal I can get through The World EGold Exchanger?
We sell E-gold, Liberty Reserve and E-bullion.

IP PIN CODE

1.  My PIN code has not arrived?If you are a Hotmail and Yahoo! user, your PIN email may be inadvertently placed in the "Junk E-Mail" / "Bulk" folder. Please check that folder for the PIN e-mail if it is not appearing in your In Box.

Also, it is best NOT to set your Spam Guard settings to 'Immediately delete messages upon receipt'. If you do, the PIN e-mail may be automatically deleted.

If you do not use Hotmail or Yahoo!, please have a look in your Spam folder, just in case. If it has still not arrived, please contact us via the Support Page on this web site.

WEX ATM Card

1.  Can we apply for the WEX International ATM Card through this web site?
Yes, we can offer you a card and funding service. We supply their ATM cards and provide and fast and efficient funding. Please navigate to the ATM Card section of the web site for more details.

2.  What are the benefits of the WEX ATM Card?
With our card, you can redeem funds from ANY of your Digital currency accounts* and transfer them to your card account. You can then use this card to withdraw cash at any ATM in the world. It is a very tax efficient way to control your income, as the funds are kept offshore and you withdraw them locally in cash.** *e-gold,  e-Bullion (gold, silver & e-currency),and Liberty Reserve. **Please do not ask us for tax advice, we are not licensed tax agents or financial advisors.

3.  Who can apply for an WEX International  ATM Card?
You can only purchase a card and use our funding service if you are a member of the World Gold Exchanger web site. We can send the card to ANY country in the world e.g, Nigeria, Italy, UK, USA, INDIA, Philipines or any other country in the world. Their is no restriction as long as your country has ATM plus and circus network

4.  What is the price to purchase your ATM Card?
The card cost just $29.00 per Card  plus express shipment fees of $49. Total cost of the card is therefore $69 .

5.  When will I receive my card?
Your card will be sent to you by express mail delivery. We use different services in different countries. Please allow 5-7 working days for receipt of the card.

6.  Where is this card accepted?
The WEX International ATM Debit Card is a Star PLus card. The card is accepted around the world at over 900,000 STAR/PLUS ATM cash machines Please follow this ATM locator link:

7.  How can I withdraw funds from my Digital Gold Currency accounts and transfer them to my WEX Internatonal  ATM DEBIT Card?
IT'S EASY! When you have activated your card and added it to your profile, go to the WEX ATM Card section of the web site and complete the Card Funding order form. Simply add the type of Digital currencies and the amount you want to redeem and click submit. Follow the instructions to send the Digital ecurrencie to our account and we'll do the rest. Your card will be funded ready for you to withdraw money from your local ATM within a few hours.

8.  How can I check my WEX ATM DEBIT Card statement/balance?
You can check your  ATM Card statement or balance using the NXpay online system (please go to Customer Login at www.nxpay.com) You will receive log in information with your card.

9.  Does the card have an expiry date?
No, the card does not expire.

10.  Can the card be loaded with international bank wire?
Yes, it can! In fact there are lots of funding options: Bank Wire, Western Union, and Egold

11.  Is there a minimum funding amount?
Our minimum funding fee is $5 to cover the internal transfer fees and you need to keep $10 as a minimum balance on the card at all times.

Membership

1.  Do You Have A Restricted Country List?
No we don't. All members from all countries in the world can apply for an ATM Card.

Payment

1.  Do you accept PayPal, AlertPay, Moneybookers or PIC Pay?
Due to fraud risks and high charges we do not accept PayPal or Moneybookers. We do not trade with Alertpay or PICPay either.

2.  What are your minimum order limits?
Our minimum fees are either $20 depending on where you are in the world and the bank you are sending your money too. So as long as your order is more than the minimum fee you are covered.

3.  What are your maximum order limits?
The MAXIMUM  bank deposit/transfer amount is $10,000. There are no International bank wire limits.

4.  What will The World Gold Exchanger place in the memo of my spend transaction?
Your Order Number as a reference.

Privacy

1.  Will you sell my name and/or address?
Absolutely not. World EGold Exchanger will not reveal any information about you to third parties

Refunds, Returns and Cancellations

1.  What is your return, refund and cancellation policy?
If you believe you have made a payment in error or have any other issues or questions related to your payment history with World EGold Exchanger, please contact our Customer Service department via the Support page.

If you cancel your order or change your mind about buying before we actually process the order there is no charge to cancel. If you have sent your payment to us, we can return your funds less any bank or financial institution transaction fees.

Once we have completed an order and sent a confirmation e-mail, the transaction may not be canceled. But it can be reversed, if you send the exact amount of Digital Currency back to the originating account (our account) within 24 hours, we will return your funds less market value fluctuations and any bank or financial institution transaction fees.

If you want to return Digital Currency back to us after the 24 hour period, you are able to do so by placing a Sell order on our web site. Current fees and rates apply.

Technical Problems

I'm a member but now I can't login?
If you have cookies switched off or have a high privacy level setting for you browser this may prevent access. You can add us an 'override' web site so we are accepted by your browser without compromising your security level. Open your browser, go to Tools > Internet Options > choose the Privacy tab > in the Web Sites section, click on Edit > add our web address www.worldegoldexchanger.com.